Quality
Process
Easy Talk's language translation process involves three main steps: translation - editing - proofreading (TEP) and a final quality assessment (QA) performed by the project manager of Easy Talk. Each of the three steps in the TEP process is performed by three different certified linguistic teams.
For large language translation projects Easy Talk usually develops a comprehensive glossary of terms specific to the client's project. This process is managed by the terminology manager of Easy Talk, his responsibility is to receive, interpret, convert and implement terms of language translation project via a dynamic glossary that is distributed and integrated across our teams of linguists. We combine language translation tools and processes to ensure that the correct terms are implemented at all times, combining accuracy with time-efficiency. This process provides consistency of terminology of the language translation project, while allowing each linguist to submit adaptations and modifications where he/she deems appropriate.
Linguists
To obtain the highest quality translated texts, Easy Talk uses only high caliber linguists with years of experience in the language translation industry.
Our translators must:
pass rigorous subject–specific language tests prior to collaboration;
be language experts within their language pair, posses expert knowledge in the subject matter and have mastery in writing in their respective language;
-
work according to the Easy Talk official language translation service regulations.
Easy Talk's linguists use language translation glossaries, up-to-date dictionaries and industry-specific terminology tools. Along with glossaries, we at Easy Talk use translator style guides that are the other key 'preventive' measure for translation success. By applying style guides for language translation, we can accurately outline the expected style and tone for the translated material.
Quality standards
ISO 9001:2000
Effective application of ISO 9001:2000 for language translation services, including continual improvement and the prevention of nonconformity, helps Easy Talk to ensure consistency and improvement in working practices that meet the requirements of business as well as the broader needs of a globally-minded society. Implementation of this international standard resulted in application of consistent language translation business processes, better translation services quality and the increase in the company's market share.
EN 15038:2006
Designed specifically for the language translation industry, the EN15038:2006 standard specifies the requirements for:
The language translation process itself including commissioning, translation, proofreading, review, project management, quality control, traceability and delivery;
-
The human resources in the language translation industry;
- The contractual framework with the client.
Due to implementation of EN 15038:2006 standard, the quality of the language translation services provided by Easy Talk improved, which in turn caused an increase in the number of our clients and translators.
Easy Talk is the trademark of Business Prospects Private Enterprise located in Novopolotsk, Belarus and registered under the number 391473103
